FAQ (Frequently Asked Questions)

• I don’t see Payments menu after login?
  

  The reason could be:

  You have not requested active operations at registration for the service. About changing:

  • If you have personal banking as individual client, after login in the system by one of the following ways, from Self-Service menu you have to start Active mode.
  • If you are a representative of business client, the active mode can be requested with Change card for e-banking in the servicing bank branch from rightful representative of the company.

  If you have requested active operations at registration for the service:

  • You are entering in the system without client certificate, issued from UBB or without Qualified Electronic Signature (QES). About access to active operations you have to use:
  • Client (personal) certificate, issued from UBB and dynamic SMS password, which is sends at specified from client mobile phone (to Bulgarian mobile operator) - for individuals.
  • Client (personal) certificate, issued from UBB and U-code device for generating a dynamic password - for individuals and business clients.
  • Qualified Electronic Signature (QES), issued from licensed provider of certification services and approved for working from the bank - for individuals and business clients.

  About verification and help, you can call to UBB Call Centre at phones +359 (0) 700 117 17, +359 2 980 22 35 or to visit bank branch.

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