FAQ (Frequently Asked Questions)

• What type of technical equipment is necessary for Internet banking?
  

  You should have:

  • About passive operations (reports), computer with browser Internet Explorer, Mozilla Firefox, Opera, Chrome etc., as the access is performed with User ID and Login Password.
  • About active operations, computer with MS Windows 8, 7, Vista, XP and internet browser Internet Explorer (version 6 or a higher) or Mozilla Firefox and installed in the browser:
  • Client (personal) certificate, issued from UBB and dynamic SMS password, which is sends at specified from client mobile phone (to Bulgarian mobile operator) - for individuals.
  • Client (personal) certificate, issued from UBB and U-code device for generating a dynamic password - for individuals and business clients.
  • Qualified Electronic Signature (QES), issued from licensed provider of certification services and approved for working from the bank - for individuals and business clients.
  • Access to Internet with static IP address within the session with the bank.
  About receiving a Client (personal) certificate, issued from UBB you must use browser Internet Explorer, as after it's importing in the browser can be made a copy and to install it on another computer, in another browser or operating system.

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