FAQ (Frequently Asked Questions)

• My Qalified Electronic Signature (QES) cannot be register about using in Internet banking U-online. What can I do?

  
  If your QES cannot be register automatically after:
  • Started U-online page at address https://ebb.ubb.bg, confirmed QES and entered correct PIN about access to the QES
  • Correct entered UserID and login Password about using U-online
  you can make record of data from your QES here.
  
  The data from your QES will be checked from bank officer and if conformity was found, your QES will be register about using in Internet banking U-online.

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