FAQ (Frequently Asked Questions)

• I receive a message “Inactive user!” while I am trying to start the Internet banking?
  

  This message is received in case of:

  • Unsigned agreement for electronic banking at a UBB branch.
  • You have to sign an agreement for electronic banking at an UBB branch.
  • You have a signed agreement for electronic banking.
  • You have to contact with UBB branch, where the agreement has been signed or with E-banking at phone +359 (0) 700 117 17.

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