FAQ (Frequently Asked Questions)

• Trying to start Internet banking, I receive a message “Lock password!”
  

  You have been entered more than 10 times wrong login Password. After third try, the system will require entering of additional verification code from image, and after the tenth, access is locked. About unlocking you can call at phone +359 (0) 700 117 17 or to visit bank branch.
  
  New login Password (PIN) can be requested:

  • If you have personal banking, as individual client - at phone +359 (0) 700 117 17 or in any bank branch and to be received in unseal envelope in chosen branch of the bank, as issuing is charged in accordance with Fees and Commissions Tariff for Individuals.
  • If you are a business client - with Change card for e-banking in servicing bank branch from rightful representative of the company and received personally from representative, about who is issued. Issuing is charged in accordance with Fees and Commissions Tariff for Business Clients.

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