Dear clients,

We would like to inform you that from 23:00 on 22.11.2024 to 19:00 on 24.11.2024. UBB will carry out technical upgrades, due to which UBB Mobile and UBB Online will not be available. During this period it will not be possible to make and accept blink payments to UBB accounts. There are no changes in the processing of regular bulk payments. During the unavailability of UBB Mobile and UBB Online, manual transfers and payments between own accounts and to third parties will be restricted. We recommend that you make urgent and important payments and blink payments before 20:00 on 22.11.2024, or order them with future value date after 24.11.2024 - thus they will take place automatically and seamlessly.

KBC Mobile Bulgaria and KBC Online Bulgaria will remain available for historical reference.

In the mentioned period it is advisable to plan sufficient funds in your accounts with active cards to them. Fully accessible will be all card transactions - ATM withdrawals and deposits, in-store payments at POS terminals and online purchases, use of digital wallets.

Our branches will remain open to you on Friday, 22.11.2024 with no change in the working hours, and you will be able to visit them again on Monday, 25.11.2024.

We apologize for any inconvenience caused!

Sincerely,

The UBB Team

Dear clients,

As of the 26th of September 2024, a new way of confirmation when logging in to UBB Online is launched - with a push notification in UBB Mobile. Thus, you will be able to confirm login faster and easier without the need to scan a QR image and enter the generated code, if you are currently using U-token in UBB Mobile. You just need to update your UBB Mobile app to the latest version.

The new option works in addition to the already available signing of transfers with a push notification and works in exactly the same way - after entering a username and password in UBB Online at the login confirmation step, you can change the mode of signing with a push notification that you will receive in UBB Mobile. You can open it after PIN or biometric identification and confirm login with a flick of your finger.

In order for the new option to work, it is necessary to have notifications enabled in UBB Mobile. In case your mobile device is Huawei, you can confirm with the U-token button, as before.

Sincerely,

The UBB Team