FAQ (Frequently Asked Questions)

• I start U-online with "Active mode", I receive SMS password, а message "Your previous temporary password is active" and cannot continue?

  
  About banking you are use using browser Internet Explorer version 8. In this case:
  • Start Internet banking from address https://ebb.ubb.bg;
  • Before login in the system , open "Tools" menu at your browser and enable option "Compatibility View" (so that to have tick before it). If you don't see Tools menu, press ALT key from the keyboard to turn on Menu bar under the address bar;
  • Close current browser (if you have open more than one, close all) and start new one.
  • Wait 3 minutes (so that previous SMS password is expired) and try again to login in the system with "Active mode" at address https://ebb.ubb.bg.
  More info about working with "Active mode" and SMS password see here.

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